You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.
Click on ‘Create an Account’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account.
Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.
Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email ID to re-set your password. After your credentials have been verified, you will be able to create a new password.
Following are the steps to place an order successfully:
When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
You will receive an email of sales invoice which verifies that we have received your order and will be processed accordingly.
You will be provided with a tracking ID in order to keep a track of your order. Every item time duration is mentioned under the article.
Shipping duration is 3-5 business days internationally. Locally it is 2 business days.
Your order cannot be cancelled once you check out and once it's paid.However, you can call us or Whatsapp us to change the order within 24 hours.
Yes, you can place your order on WhatsApp or phone call on our number 0092 333 3390980 . Please ensure to provide the article number, color and size of the product you wish to purchase.
If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.
You can contact our customer service to know the status of your order. Helpline/WhatsApp: 0092 333 3390980
Order ID will be issued at the time you place an order, it is a unique number assigned to your transaction. Tracking ID will be issued at the time your order is dispatched, this ID will be used to track your order and the status of delivery.
You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately. The extra shipping will be eliminated by customer service agent if more then one order is placed for same shipment package. Best would be to whatsapp the additional order at 0092 333 3390980 to avoid second order extra shipping.
Just adding the product in the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.
"Add to wishlist" means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.
Following are the payment options available to shop
at our online store;
Bank transfer into any of the following banks :
- Meezan Bank
- UBL Bank
- MCB bank
Western Union
Moneygram
Within Canada Bank Transfer(transfer receipt to be submitted via WhatsApp)
Within UK Bank Transfer (Transfer Receipt to be Submitted via WhatsApp)
The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.
No! We don't
No. Fnh Collections strictly follows ‘No refund’ policy. Kindly, read our Exchange Policy for further details.
Yes, we ship internationally!
No. The prices are exclusive of delivery and shipping charges.
Delivery charges for international orders vary according to the weight of parcel and the region of delivery.
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.
Yes, your personal information is absolutely safe, please read our Privacy Policy